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Service Requests from Social Media

edited Mar 4, 2019 11:17AM in Fusion Service 3 comments

Summary

Is there a way that we can Integrate owned social accounts in Engagement Cloud?

Content

Can we integrate owned Facebook and Instagram channels to Engagement Cloud where we can mark any conversation as a Service Request? (like in Service Cloud (RightNow))

I know this can done through Oracle social cloud, but is there any other way we can address this without social cloud?

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