Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Handover to human user — Cloud Customer Connect

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Handover to human user

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Mar 5, 2019 11:07PM edited Mar 5, 2019 11:07PM in Digital Assistant and Mobile 2 comments

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Hi, we want the option to allow an user to request or pass the conversation to a real human agent.

Any idea on how to this?

Thanks in advance.

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