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Alert Composer Missing Alerts

edited Mar 6, 2019 12:00PM in HCM Integrations 11 comments

Summary

Some email alerts are not delivered

Content

Hello All,

We have one alert about worker's birthdays. This alert is daily and checking if any employee's birthday is same that day. If it is, the system delivering email alerts. However some emails are not delivering that day and they are delivering 1 day after. Do you have any idea about this problem?

In our case, we have 5 employees who born yesterday. Alert history shows that all 5 emails were successful. However we got only 3 and 2 of them came today. We couldn't figure out why it is happening. All settings and birthdays are same for 5 employees. 

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