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Assigning chat conversation from ChatBot to the Engagement Cloud real agent

Received Response
edited Mar 7, 2019 9:57AM in Fusion Service 2 comments



We have a requirement where we have to showcase the chat handover from a ChatBot to the available agent from the Engagement Cloud. We have got to know that there is no out of the box method from which we can achieve this requirement. So we wanted to know, is there any way we can do this using ICS(Integration Cloud Service)? 

We have found a REST api called "Chat Authentication", will it help us in any way to achieve this. Please suggest.


Nayana HV

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