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Capture last response date for service request

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edited Mar 22, 2019 11:30AM in B2B Service 3 comments

Content

Hi All,

I am looking to build the solution which can capture Last response date when customer responds to SR. I have achieved this by using formula fields but further going ahead we would like to use this field in analytics and advance search.

Please provide your suggestions.

Regards,

Rohit

Version

19A

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