AP Invoice Approval Rule - Request More Information behavior
SummaryAdditional settings available when Approver uses the Request More Information action
Here's a summary of what's happening:
Payables invoice approval workflow is routed to an approver. The approver can take action to Request More Information. They usually request the information from the Payables invoice creator. The AP creator receives a workflow notification with their question. In many cases, AP has to gather the requested information from others before responding, which can take a few days. At times they forget that there is a pending request from the approver waiting for their response.
When the approver requests the information, the notification falls off their pending list in BPM. They no longer see a request waiting for them so they don't remember it either.