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A question regarding the automated routing for field service

Accepted answer
edited Apr 10, 2019 6:12AM in Field Service 2 comments


How does the system automate the routing of activities for field service?


Hello everyone,

I am new to learning about Oracle Field Service and I have a question if possible. When the system generates an automated routing for activities and designates those activities to the field agents, does the system take the pending activities that are not yet assigned to any agent? Or does the user define the activities and then the system generates the automated routing?

I am reading about the field service and using the demo. From the videos I saw there is a screen for routing but in the demo the Route screen is not found. Is it because the demo version for the field service is 18c and not the newer version?

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