Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
A question regarding the automated routing for field service — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

A question regarding the automated routing for field service

Accepted answer
10
Views
2
Comments
edited Apr 10, 2019 6:12AM in Field Service 2 comments

Summary

How does the system automate the routing of activities for field service?

Content

Hello everyone,

I am new to learning about Oracle Field Service and I have a question if possible. When the system generates an automated routing for activities and designates those activities to the field agents, does the system take the pending activities that are not yet assigned to any agent? Or does the user define the activities and then the system generates the automated routing?

I am reading about the field service and using the demo. From the videos I saw there is a screen for routing but in the demo the Route screen is not found. Is it because the demo version for the field service is 18c and not the newer version?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!