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Session expiry — Cloud Customer Connect
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Session expiry

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edited May 8, 2019 2:25PM in Digital Assistant and Mobile 3 comments

Summary

How does the session expiry work?

Content

Hi,

We've noticed the session expiry message showing (correctly!) but we're confused by what restarts the session. I can just ask another question but it seems to go to unresolved ... the only way we can restart fully is to refresh. Should we be advising customers to refresh or is something in our dialog making us go to unresolved?

Thanks

Lorna

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