You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Message scenario: add_activity also sends message when moving activity

Received Response
26
Views
2
Comments
edited May 21, 2019 10:47AM in Field Service 2 comments

Content

Hello, 

I want to send email to certain technicians/dispatchers via OFSC Email message scenario, whenever an activity with certain conditions is created to OFSC. Also, I would like to send only one email, for example at 12:00 which includes all urgent tasks for the day. 

What I've done so far, I have message scenario with launch condition add_activity. It sends email every time a new activity with matching conditions is created, so it is working as intended, but I have couple of issues:

  • Why does it send email when we move activity between resources/buckets? I want email only when the activity is
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!