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Message scenario: add_activity also sends message when moving activity

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edited May 21, 2019 10:47AM in Field Service 2 comments

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Hello, 

I want to send email to certain technicians/dispatchers via OFSC Email message scenario, whenever an activity with certain conditions is created to OFSC. Also, I would like to send only one email, for example at 12:00 which includes all urgent tasks for the day. 

What I've done so far, I have message scenario with launch condition add_activity. It sends email every time a new activity with matching conditions is created, so it is working as intended, but I have couple of issues:

  • Why does it send email when we move activity between resources/buckets? I want email only when the activity is
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