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PCMCS Out-of-the-Box (OOTB): 4.Traceability — Cloud Customer Connect
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PCMCS Out-of-the-Box (OOTB): 4.Traceability

Received Response
edited Jun 3, 2019 1:17PM in Profitability and Cost Management 2 comments


Traceability and transparency within PCMCS - Out of the box features


Traceability is the buzz word in any regulated industry. Being able to prove the numbers is crucial to all businesses, but it can be very time consuming and complex for companies that operate across multiple and diverse lines of business with a large pool of Channels, Services, Customers or Products. 

Where is this cost coming from?

Why have I been charged so much more this month for the same service compared to last month ?

These questions should be easy to answer. Unfortunately, not all profitability analysis technologies are able to support a quick turnaround for providing the required level of detail.

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