CX Mobile - log an email as a Call Report?
SummaryEmail and phone calls are being logged as Tasks in CX Mobile. We want call reports.
In the new CX Cloud mobile app, when an email or phone call is originated from a Contact (by tapping their email or phone number), when you return to the app, you are asked if you want to log it. If you say yes, the system defaults to creating a general Task, but this should be a Call Report. Is there a way to change this default?