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How do I know if I setup DCS correctly the first time?

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edited Jun 25, 2019 5:22PM in Digital Customer Service

Summary

Quick steps to validate your first DCS application configuration is complete

Content

If you just configured Digital Customer Service and completed the documentation, here are some quick things to do to validate your configuration

1. Make sure you have completed chapter 3 - Mandatory Setup Tasks

https://docs.oracle.com/en/cloud/saas/engagement/19b/faids/mandatory-setup-tasks.html#FAIDS2409618

2. Publish your out of the box DCS application, make sure you are logged out or use an incognito window) and go to Sign-up. Attempt to self-register a new self-service user

3. Grant this new user CSS User roles

4. Search for knowledge, and retrieve an individual knowledge article

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