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Can w able to disable the default queue in OEC ?

Received Response
edited Jun 25, 2019 1:16PM in Fusion Service 3 comments


While creating SR the default queue is automatically set against the SR


Hi Team,

When a SR is created from Agent UI, automatic routing will not be happen, it should assign to that particular person who created this SR.

Below is my scenario.

I am having a queue named as "Customer Service". In that 2 resources are there "Agent 1 , Agent 2".

When the Agent 1 creates an SR by manual, then the "Queue" should set to "Customer Service" and the "Assigned to" field should set to "Agent 1". But this is not happening. By default, the "Queue" as "Default" and the assigned field as empty.

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