Round robin queue SR is not assigning to logged out users
Summary
Round robin queue SR is assigning for logged in users correctly but it is not working for logged out usersContent
Hi,
As of now Round robin queue SR is assigning for logged in(Available) users but Round robin should consider Leave/working status of the user and not by the availability.
Question is - Round robin SR will assign for logged out users?? it is possible? Please let us know.
Thanks,
Indhu
Version
19B1