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Round robin queue SR is not assigning to logged out users — Cloud Customer Connect
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Round robin queue SR is not assigning to logged out users

Received Response
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Comments
edited Jul 3, 2019 10:53AM in B2B Service 4 comments

Summary

Round robin queue SR is assigning for logged in users correctly but it is not working for logged out users

Content

Hi,

As of now Round robin queue SR is assigning for logged in(Available) users but Round robin should consider Leave/working status of the user and not by the availability.

Question is - Round robin SR will assign for logged out users?? it is possible? Please let us know.

 

Thanks,

Indhu

Version

19B

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