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Allow anonymous access is not working in VBCS

Accepted answer
edited Jul 11, 2019 7:17AM in Digital Customer Service 6 comments


Allow anonymous access as checked is not working


Hi All,

When the customer accessing the DCS portal, he can able to see all the pages like home page, knowledge article page without login.If the customer wants to raise SR then he can able to sign-in like in oracle service cloud(RightNow)

In VBCS DCS application, I have enabled the allow anonymous settings. But when I try to hit that page which will redirect to the sign-in page.The actual scenario is the customer to go to the application without login, since they have allow anonymous access as checked.

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