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Error 'the parameter external payer party context is incorrect or missing (AR-855636) in Collections

edited Sep 4, 2019 8:34AM in Receivables & Collections 1 comment

Summary

Receiving external payer party context error when paying via collections

Content

Hi

From the Collections work area we are selecting the Pay option against a transaction, payment method is set and payment details are set up and linked to customer.  When submitting receiving error 'The Parameter external payer party context is incorrect or missing. (IBY-825368)' and AR-855636.. does anyone know where this needs to be set up or checked please?

**Update - Resolved typically found this to be a user error due to site selected being inactive**

Version

Cloud 19B
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