You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Populate chat window with the contact's information

Received Response
25
Views
2
Comments
edited Sep 11, 2019 6:45PM in Digital Customer Service 2 comments

Summary

Populate chat window with the contact's first/last name and email address

Content

When the contact clicks on the chat url, I want the first name, last name and email address to be populated. The source of this information would be from the contacts in engagement cloud or possibly our company's MS Active Directory.

This was originally an SR:

SR 3-20726208421 : Need assistance configuring chat function

opened with Narendra on Oracle Support

CSI = 22100898

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!