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Populate chat window with the contact's information

Received Response
edited Sep 11, 2019 6:45PM in Digital Customer Service 2 comments


Populate chat window with the contact's first/last name and email address


When the contact clicks on the chat url, I want the first name, last name and email address to be populated. The source of this information would be from the contacts in engagement cloud or possibly our company's MS Active Directory.

This was originally an SR:

SR 3-20726208421 : Need assistance configuring chat function

opened with Narendra on Oracle Support

CSI = 22100898

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