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HR help desk SR: required fields are not populated — Cloud Customer Connect
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HR help desk SR: required fields are not populated

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edited Sep 14, 2019 6:54AM in B2B Service 1 comment

Summary

HR help desk SR: required fields are not populated

Content

Dear experts,

I am experiencing the following issue with HRHD SR UI: for some reason fields like Primary Contact Email, Primary Contact Phone, Job Title are not populated once an SR is created. It causes errors while an SR to be created from inbound email.

Have somebody faced the same issue? 

I appreciate any input. Find a screenshot attached.

Kind regards,

Volodymyr

Version

19C

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