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Cancelling a training — Cloud Customer Connect
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Cancelling a training

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edited Sep 24, 2019 9:41AM in Learning 4 comments

Summary

Cancel a scheduled training with learners already enrolled in it

Content

How do we cancel a scheduled training and let enrolled learners and instructor know that the training has been cancelled ? Currently we do not see a specific functionality for cancellation so we have come up with workaround that involves 3 step process:

Step 1 : put a publish end date to learning item

Step 2: Select all the enrolled learners who are in progress or Not started status and choose action as 'withdraw'. In the reason you can mention the cancellation reason.

Step 3: The custom notification specifically for cancellation will be triggered once the step 2 is completed.

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