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Timezone in Digital Assistant does not match with Oracle Service Cloud

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edited Sep 24, 2019 5:02PM in Digital Assistant and Mobile 2 comments

Summary

Timezone in Digital Assistant does not match with Oracle Service Cloud

Content

We are testing from an intelligent bot where we pass the conversation to a live agent, but we realize that the time of the conversation that the Bot passes to the live agent is 6 hours ahead of the Oracle Service Cloud time that is in other time zone.

What we need to do in order to have both in the same  time zone?

Thank you

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