You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Timezone in Digital Assistant does not match with Oracle Service Cloud

edited Sep 24, 2019 5:02PM in Digital Assistant & Mobile 2 comments

Summary

Timezone in Digital Assistant does not match with Oracle Service Cloud

Content

We are testing from an intelligent bot where we pass the conversation to a live agent, but we realize that the time of the conversation that the Bot passes to the live agent is 6 hours ahead of the Oracle Service Cloud time that is in other time zone.

What we need to do in order to have both in the same  time zone?

Thank you

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!