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Setting up the web channel

edited Oct 3, 2019 12:16PM in Fusion Service

Content

Hi Community Members,

I would like to know about following scenario :

if SR has been created manually or using any other chanel apart from web in OEC and while replying the SR an agents selects Web channel, then does the respective customer will receive message in DCS portal?

How can we setup this functionality?

Regards,

Rohit

 

Version

19C
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