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Rule based routing of Chat requests — Cloud Customer Connect
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Rule based routing of Chat requests

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edited Oct 8, 2019 5:36PM in Digital Customer Service 6 comments

Content

All,


We are able to setup the Chat inlay in the DCS based VBCS application.

Is there a way to route the chats requests to agents/specific users based on some rules.

Thank You,

Sombit

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