Rule based routing of Chat requests
Content
All,
We are able to setup the Chat inlay in the DCS based VBCS application.
Is there a way to route the chats requests to agents/specific users based on some rules.
Thank You,
Sombit
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Let's Reconnect, thank you for making 2022 our best year yet.
Look BackAll,
We are able to setup the Chat inlay in the DCS based VBCS application.
Is there a way to route the chats requests to agents/specific users based on some rules.
Thank You,
Sombit