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Chat login page in DCS

Received Response
edited Oct 14, 2019 2:37PM in Digital Customer Service 3 comments


Customize the standard messages in the Standard Chat login page


In Engagement Cloud DCS chat login page when no agent is available it sends the message below informing your position on the queue is number 1 and the estimated time to be attended as 30 seconds, after that another message informing estimated time as 10 seconds, and after that 0 seconds, but it keeps sending message of 0 seconds indefinitely.

Please let me know if the last message could be customized to inform that there is not any agent available instead of the standard message of 0 seconds to be attended that is not really a friendly message.

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