Oracle Digital Assistant Complete/Incomplete Time Frame

Summary

Complete/Incomplete Chat Time Frame

Content

Hi All,

Im new here, this is my first post

Looking for some info regarding the Complete/Incomplete time frames for Oracle Digital assistant, as we have seen some chats marked complete or incomplete with quite a delay sometimes after quite a few hours. This is not happening for all chats but a fair few.

Is there an expected or estimated timeframe for when a chats should show up as complete or incomplete? 

Any info would be great.

Regards,

Tim