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Questions that include an Intent & Q&A — Cloud Customer Connect
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Questions that include an Intent & Q&A

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edited Oct 15, 2019 1:33PM in Digital Assistant and Mobile 2 comments

Summary

Issues with Oracle DA when a question includes an intent as well as Q&A

Content

Hi, 

Our Oracle DA when asking a question that includes an Intent as well a Q&A you are given a display that requires clicking for the intent response to appear.

Example: Our greeting intent is triggered when a customer for eg. says Hello, Hi, Good afternoon etc. the intent auto responds and says Hello (see image 1)

If you ask a Q&A question you are provided with an answer (see image 2)

Now if you combine the Intent and the Question you are given 2 clickable options (see image 3), the intent (Hello) or the Q&A answer (View answers), these two options need to be clicked, however we feel it is pretty pointless for this particular intent to clicked as all it will say is Hello,and will not answer the question.

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