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Chat Error - Chat not created, check business unit id.

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edited Oct 19, 2019 10:12AM in Digital Customer Service 4 comments

Summary

Chat Error - Chat not created, check business unit id.

Content

Hi,

We are setting up the DCS application and have completed the Mandatory Tasks as suggested in the documentation

But when we click on the Chat window, enter the relevant details and click 'Start Chat' we get the below error

Chat not created, check business unit id.

Please note: We have set the Business Unit Id application variable in the DCS application in VBCS with the appropriate value

 

Appreciate your help

Thanks in advance

-- Ashley

Version

19C

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