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Customization in Service Entitlements

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edited Oct 20, 2019 10:57AM in Fusion Service 2 comments

Content

Hi,

We have maintained the Account Type in Account level. Our requirement is based on the SR's account type, we have to set the different SLAs.

Is it possible?

How to add custom attribute in 'Compare to Attribute' in the dropdown list? (Contracts -> Manage Matrix Classes -> Name)  Refer screenshot

Thanks,

Mohan

 

 

 

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