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Custom Data Point for Collections Scoring — Cloud Customer Connect
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Custom Data Point for Collections Scoring

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edited Oct 28, 2019 1:44PM in Receivables & Collections 2 comments

Summary

It should be possible to define Custom Data points for Collections Scoring in Advanced Collections

Content

We are implementing collections at a client that has continuous business with its customers. This means that within the duration of one strategy, invoices become overdue. For example, the strategy starts with 2 overdue invoices, which are included in a soft dunning letter. These two invoices get paid, but another invoice becomes overdue before the strategy is closed.

The way strategies are set up now, the initial strategy will continue and hence a moderate dunning letter is sent with that one invoice. This is not ideal from a customer communication perspective. The strategy should change to either the same strategy (automatically start again) or to a softer one for example, but not continue.

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