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User license calculation in Engagement Cloud — Cloud Customer Connect
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User license calculation in Engagement Cloud

Received Response
edited Nov 10, 2019 9:54AM in Sales 1 comment


Hi Team,

Is there any license implications when we deactivate the user but not resource?

I have two questions listed below :

Q1)  For example we have environment with 100 user access, if we deactivate 30 users from them but not resource.

Still can we can have 100 user access or not.

Q2) How license will be calculated?

Is it like Active users present in the Environment or total (Active +Inactive)users.


With Regards,






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