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Expenses Preferences error — Cloud Customer Connect
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Expenses Preferences error

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edited Nov 12, 2019 8:53AM in Expenses 1 comment

Summary

Receive "User preferences are unavailable." when clicking on the Expenses Preferences

Content

A "User preferences are unavailable." error is received when clicking on the Expenses Preferences link from either the expenses homepage or via the General Preferences navigation.

MOS note 2425236.1 says to avoid the error you need to enable travel and automatic travel report creation.  This sounds strange enough (unless the preferences are all travel partner related) but even when enabling all of this it just makes the link disappear from the expenses pages and still errors if navigated to via the main Preferences route.

Does anyone have a suggestion on how to deal with this?  Is there anything except travel partner options in the preferences for anyone that has managed to get there?

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