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Remittance Advice going to wrong email-ids in certain cases

edited Nov 15, 2019 6:22PM in Payables, Payments & Cash Management 2 comments

Summary

Remittance Advice going to wrong email-ids in certain cases

Content

We are enabling remittance advice and remittance advice is going to correct emiald-ids configured in certain cases and not receiving remittance at all in other cases. In both the cases the remittance 

 is configured at

supplier profile -->payments -->Payment Attributes --> Separate Remittance Advice Delivery 

Remittance method = E-mail

Remittance Advice email -id = xyz@theemail.com

There is no remittance-advice configured at address level.

Did anyone has this issue .  not sure why the configured email is not getting the remittance.

Please suggest.

 

Thanks,

Ratna

 

 

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