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sales orders are not progressing in to awaiting billing.

edited Dec 2, 2019 5:32PM in Order Management 4 comments

Summary

sales orders are not progressing in to awaiting billing.

Content

Hi

sales orders status got stuck in picked status not moving to awaiting billing even ship confirm got interface on manage shipment lines.

Following steps to perform ship confirm:

1.Submit order

2. Pick release(Once we see Awaiting Shipping status)

3. Running Send Intermediate Shipment Status Update ESS job

4. Status got change to Picked from Awaiting Shipping

5. Next performing manual ship confirm

6. Once ship confirm done system changing the status to Shipped from Picked.

7. Next step we are expecting Awaiting billing but it's not happening.

Kindly suggest your inputs on above issue thanks in advance.

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