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Action Items

edited Sep 5, 2020 12:10AM in Benefits 10 comments

Summary

Action Items showing when there are none

Content

I have a report of Benefit Action Items and it shows that 3 records have an Action Item that has not been completed however when I look at the employees record there is nothing missing and it shows that the dependents have been added to the record.  This it he only Action Item that is being used and we do not require any certification for anything.

On the Manage Action Items tab on the Enrolment Results page the Completion Date is there and it shows as completed.

Has anyone else had this issue and how have they resolved it.  I don't think it is the report but just in case i have added the xml script.

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