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Assign Default value to the category in chat window in DCS based VBCS application

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edited Dec 24, 2019 10:30AM in Digital Customer Service 2 comments

Summary

Assign Default value to the category in chat window in DCS based VBCS application

Content

Hi 

Can we assign a default value to the category field in chat window in DCS based VBCS application ?

If Yes how can we set the default value for the category field in chat window ?

Any Help/Suggestion ?

Thank You,
Prudhvi Varma

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