Cannot Process Electronic Bank Statements

Summary

The bank account number (xxxxx) with the currency (xx) can't be found.

Content

Hello

 

Has anyone experienced the issue when submitting a request 'Cannot Process Electronic Bank Statements'?

The error message 'The bank account number (xxxxx) with the currency (xx) can't be found.' appears on the log file.

This happened to some bank accounts and we do have all bank account numbers set up and match with the statement file.

I checked on this document 'Doc ID 2129524.1' which has the same issue as we have sort code + bank account number on the bank statement file. Anyway, on some bank accounts that we have processed the bank statement files with sort code + bank account number, they do not have the same issue. Please advise if there's any setup we're missing for these bank account that failed with this error message.