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Find Similar SRs using AI - Call for Participation in Oracle's Early Adopter Program

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edited Sep 10, 2021 6:07AM in Fusion Service 15 comments


Early Adopter Program (EAP) - Identify similar SRs using AI to cut down agent resolution times


UPDATE (Sept. 2021): The EAP/Beta Program for SR Similarity has been closed and no new customers are being recruited for the program.

Similar SRs using Adaptive Intelligence' feature helps agents working on SRs to quickly find matching ones from the corpus of SRs already in the system, reducing resolution times and improving service quality. A distinctive aspect of the feature is, it leverages Oracle’s Adaptive Intelligence platform.

If your answer is Yes to the following questions, you might be a candidate for this limited time offer from Oracle Product Development to participate in an

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