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Expense error on Users Account information — Cloud Customer Connect
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Expense error on Users Account information

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edited Jan 17, 2020 8:51PM in Expenses 3 comments

Summary

Expense error on Users Account information

Content

Our expense reports all default to Electronic payment. All users are required to enter their bank account information under manage bank account.  If they do not enter the information they will not be able to submit expense reports. 

A user is trying to submit an expense report and receives the following error:

EXM Document payee bank branchnumber is required. Document payee bank account number is required.

This is the same message they receive when the account number is not entered. I checked the table 

IBY_EXT_BANK_ACCOUNT and the user does have a valid account listed and it is not end dated.

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