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HR Help Desk - SR`s out of SLA

edited Jan 21, 2020 1:47PM in Reporting and Analytics for HCM 3 comments

Summary

Can we report on how many SR`s go out of SLA

Content

Hello All, 

i was wondering if anyone knows how i would go about creating a report on how many SR`s per period go out of SLA?  

 We want to do some work on whether or not we can reduce the SLA so if a report could show us how many cases were used that would be good. 

Any help is appreciated! 

Kind regards, 

Mitch 

Version

19D
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