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Contact creation for unknown customer in email management

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edited Jan 23, 2020 9:55AM in B2B Service 1 comment

Content

Hi Team,

Service request is created through inbound emails sent by unknown customers. But Contact is not created. 

We can restrict not to create SR for emails sent by unknown customers. But we need the SR to create against that customer.

If anyone aware of this please let me know

Thanks,

Shaheela

Version

19 D

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