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DCS user can't login right after sign up

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edited Jan 31, 2020 1:55PM in Digital Customer Service 2 comments

Summary

We have setup user sync in IDCS but auto sync run every 1 hour, how can we sync user as soon as he/she sign up for DCS

Content

 When someone sign up in DCS portal user is created in Fusion but it isn't synchronized to IDCS immediately, because of that user has to wait for sync job to run then only he can login. In IDCS sync job can be run automatically at minimum 1 hour frequency, how can we sync user immediately as soon as sign up is performed by user. Has anyone faced similar issue?

We are using sync option in IDCS to auto sync users from fusion to IDCS at every 1 hour. What issue we have is once user sign up in DCS portal user is created in Fusion but not synced until next sync job runs. Because of that user can't login to DCS portal before next sync job completes which may be after 1 hour. Is there anyone who is facing similar issue?

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