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Accounts and Contacts Visibility — Cloud Customer Connect
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Accounts and Contacts Visibility

Accepted answer
edited Jan 31, 2020 7:10PM in Sales 2 comments


Hi All,

I am new to Sales Cloud and trying to understand how the record visibilty works in engagement cloud.

  • Can all the Accounts and Contacts be accessed by the Sales Reps in an Oragnaization [ours is a single BU implementtaion, but would like to understand the restrictions in multi bu scenarios as well ] ?
  • There are 2 Owner fields in Contact, what's the purpose of thsese (SalesAccountOwner,OwnerPartyName) ? Does the Owner field on Contact drive the visibilty of records ?





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