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How to assign Service Request Queue to Activities Under Service Request — Cloud Customer Connect
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How to assign Service Request Queue to Activities Under Service Request

Question
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edited Feb 14, 2020 1:47PM in Sales

Summary

Service Request Queue Assignment to Activity Team

Content

We have requirement of Service Request with set of Tasks to be performed. Each task will be assigned to set of Resources(either team or individual).

We are maintaining one team as a queue and we have multiple teams like that.

Based on the Service Request Category and Task Type we will assign queue to Service Request. When Task is created we have to assign same queue to the Task. But here challenge is not getting any queue functionality in Task Teams.

is there any way to assign same queue to Task/Activity.

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