You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to assign Service Request Queue to Activities Under Service Request

edited Jan 18, 2023 4:05PM in Fusion Service


Service Request Queue Assignment to Activity Team


We have requirement of Service Request with set of Tasks to be performed. Each task will be assigned to set of Resources(either team or individual).

We are maintaining one team as a queue and we have multiple teams like that.

Based on the Service Request Category and Task Type we will assign queue to Service Request. When Task is created we have to assign same queue to the Task. But here challenge is not getting any queue functionality in Task Teams.

is there any way to assign same queue to Task/Activity.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!