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All roles drop into "Pending Manual Processing"

Question
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Summary

Any role - Internal or External fall into Pending Manual Processing

Content

Any role where an offer is being accepted is dropping into "Pending Manual Processing" 

We haven't changed any of the process we had been using up to this point - and i am unsure on how to change the behaviour so these are picked up for "Pending Automated Processing"

Any advice would be greatly appreciate

Version

20A (Test Environment)

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