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Automated Invoice Processing / Scanning does not support inbound MS Outlook emails

edited Feb 24, 2020 5:06PM in Payables, Payments & Cash Management 3 comments

Summary

Oracle have told us we can't send emails from Outlook as MS mailers are not supported

Content

We have had an open issue with Oracle for about 6 months now where Invoice emails from outlook are not being received by the webcenter.

Oracle have said that this is because Automated Invoice Processing / Scanning  does not support emails from outlook as they are .dat files.

They are telling us that we have to use a different email client ( they used example of thunderbird ).

Is this really the case that Microsoft email clients are not supported for invoice scanning or are we being fobbed off ?

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