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Per Pay Period Cost is 0 and not able to generate bills for Non Workers — Cloud Customer Connect
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Per Pay Period Cost is 0 and not able to generate bills for Non Workers

Accepted answer
edited Sep 5, 2020 12:10AM in Benefits 12 comments


Per Pay Period Cost is 0 for Non Workers and not able to generate biliing


We are on the new Responsive UI

We have created Retirees as Non Workers (No Payroll relationship created and Assignment Status as Active - No Payroll) and they are eligible for a separate benefits program which has both Defined and Communicated Rate Frequency as Monthly.

When the Non Worker (Or Benefits Admin) goes to enrollment pages, the Pay period cost on the top right is showing up as 0.

We are also not able to create bills for Retirees and get an error saying the person has no enrollments, even though they are enrolled in plans.


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