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Notification for Bounce back emails for Service module

edited Feb 27, 2020 12:31PM in Sales 1 comment

Summary

Notification for Bounce back emails for Service module

Content

Hi

Our customer is expecting the bounce back email when the email has not reached to the end customer.the use case is like, when the Service agent replies to the end customer, the mail was not reached due to his email box is full and in some cases the mail server having some issues. in this kind of cases, the service agent should know that the mail has not reached to the customer.

Version

REL13BP29.2
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