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HR Help desk - adding Level 3 of Org hierarchy — Cloud Customer Connect
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HR Help desk - adding Level 3 of Org hierarchy

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edited Mar 3, 2020 9:27AM in Reporting & Analytics for B2B Service 3 comments

Summary

Need to add "Level 3" to an exciting help desk report

Content

Hello, 

I wonder if anyone can help me out. 

I need to add "Level 3" of the organizational hierarchy to an exciting report in HR Help Desk.

The report currently shows “Milestones Due today” (within the last 24 hours) and I would like to add Level 3 of the Organizational hierarchy for the actual “customer” not the adviser to the report.

Does anybody know if this is possible and what service subject area I could use?

I have tried to bring in some of the “Workforce Management – Worker Assignment Real Time” in logical SQL however those seem to not link together at all.

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