B2B Service
Discussion List
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View the Milestone Due Date's Time in OTBISummary: How do I get the time stamp of a milestone's due date? Content (required): I need to present in a report the difference between the current time and the milesto…Richard_Page 9 views 6 comments 0 points Most recent by Bhaskar Konar Reporting & Analytics for Fusion Service -
How do we add Tasks, Reports and Analytics Panel to the Order Management PageSummary: How do we add Tasks, Reports and Analytics Panel to the Order Management Page Content (required): Business requirement is to add tasks, reports and analytics pa…kalyan gade 28 views 0 comments 0 points Started by kalyan gade Reporting & Analytics for Fusion Service -
How to pass date to ESS Job for Oracle BI reportSummary: We have created a report that takes start and end date as mandatory parameters in the format (MM-dd-yyyy). When we run this report from Analytics Catalog page t…Hardik Gupta 15 views 1 comment 0 points Most recent by Hima Bindu Patil -Oracle Reporting & Analytics for Fusion Service -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a…Chitra-Oracle 6 views 0 comments 0 points Started by Chitra-Oracle Reporting & Analytics for Fusion Service -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a…Chitra-Oracle 7 views 0 comments 1 point Started by Chitra-Oracle Reporting & Analytics for Fusion Service
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How do I display the lookup code in a OTBI analysis?Summary How to display a custom fiel lookup code in a OTBI analysis?Content Hi, A client wants a OTBI report with columns that contain the lookup code of some account's …SUUM Technologies 53 views 4 comments 1 point Most recent by Roxana Oprean Reporting & Analytics for Fusion Service
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Linking Custom Fields on the ask a question page on the customer portal pageI have created two custom field on the incident workspace on the agent side, i want to add them on the customer portal on the ask a question page. Am having the below er…
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Actionable infoletSummary: Actionable infolet Content (required): Hi, Is it possible to build an actionable infolet for Service request? Version (include the version you are using, if app…User_9UU2H 6 views 0 comments 0 points Started by User_9UU2H Reporting & Analytics for Fusion Service
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Omni Channel - Events ReportSummary: Omni Channel - Events Report Content (required): 1. Omni Service Request and Queue Assignment performance Tile This report would help SR admin to know what is t…Venkataraman Ramakrishnan-Oracle 18 views 0 comments 0 points Started by Venkataraman Ramakrishnan-Oracle Reporting & Analytics for Fusion Service
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Add otbi report in a DCS appContent Hi, We are trying to add OTBI reports in a DCS application. We tried using iframe using the analysis URL but are only able to view the report data if I am logged…User_831YB 9 views 0 comments 0 points Started by User_831YB Reporting & Analytics for Fusion Service
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Sample Daily Digest for Agents - Unassigned and My Open TicketsSummary Daily digest report ready for subscribable agent to inform agent of open tickets currently assigned to them or unassigned but in their queueContent Our agents wo…Josh Vincent 16 views 2 comments 1 point Most recent by Josh Vincent Reporting & Analytics for Fusion Service -
Metric Descriptions - Service Subject AreasSummary Descriptions of all the out of box metrics found in the 'Service - CRM Service Requests Real Time' and 'Service - CRM Service Request Lifecycle' subject areasCon…Anand DN-Oracle 31 views 1 comment 2 points Most recent by Dimple Nagesh-Oracle Reporting & Analytics for Fusion Service
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …User_GXFFS 10 views 1 comment 0 points Most recent by Justin Anderson-Oracle Reporting & Analytics for Fusion Service
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Embedding BI report in DCS portalContent Hi, Self service users in DCS are not a users in Fusion as per latest release(20C). and those users will create in IDCS. Currently we are developing the dashboar…Mohana Gopal Selvam-Oracle 26 views 6 comments 1 point Most recent by Priscila Terazawa-Support-Oracle Reporting & Analytics for Fusion Service -
Workshop - A Modern Solution for your Oracle Cloud!Summary Derive greater value out of Oracle Cloud with our Next-Gen Managed ServicesContent If your company is like many others, you’ve invested in Oracle applications to…User_W4MMU 11 views 0 comments 1 point Started by User_W4MMU Reporting & Analytics for Fusion Service
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Message content not displaying in exportContent Hi, I have created a report with the subject area "Service - CRM Service Request Messages Real Time" and bringing back the message content "Service - CRM Service…Mitch_123456 11 views 1 comment 0 points Most recent by Syed Misbauddin-Support-Oracle Reporting & Analytics for Fusion Service
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Action Plan reportingSummary Need to create a report showing actions due in a given period.Content Hi, I was wondering if anyone could help me out with a report I have to create around actio…Mitch_123456 16 views 4 comments 0 points Most recent by Anand DN-Oracle Reporting & Analytics for Fusion Service
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How to invoke OTBI report from Service Request pageSummary How to invoke OTBI report from Service Request pageContent We have requirement to launch the OTBI report from Service Request Summary page. Did anyone work on su…Jitendra Singh-Oracle 29 views 4 comments 0 points Most recent by Jitendra Singh-Oracle Reporting & Analytics for Fusion Service -
Category Name for HRHDContent We are implementing HRHD and I'm in the process of building reports. I've found Category ID works in the "Service - CRM Service Requests Real Time", but I can't …Matthew Voss 28 views 4 comments 0 points Most recent by Anand DN-Oracle Reporting & Analytics for Fusion Service -
HR Help desk - adding Level 3 of Org hierarchySummary Need to add "Level 3" to an exciting help desk reportContent Hello, I wonder if anyone can help me out. I need to add "Level 3" of the organizational hierarchy t…Mitch_123456 30 views 3 comments 0 points Most recent by Anand DN-Oracle Reporting & Analytics for Fusion Service
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List of pre-built metrics - B2B Service and Help Desk OTBISummary Provides the list of out of box metrics/facts in the B2B Service and Help Desk Subject AreasAnand DN-Oracle 60 views 0 comments 5 points Started by Anand DN-Oracle Reporting & Analytics for Fusion Service
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Send/Push BIP Report Extraction file to Oracle Cloud Infrastructure (OCI)Summary Send/Push BIP Report Extraction file to Oracle Cloud Infrastructure (OCI)Content Hi All, We need to send/push a Fusion BIP Report using standard scheduler option…Kasinathan Palanikumar - Oracle-Oracle 28 views 1 comment 3 points Most recent by Dimple Nagesh-Oracle Reporting & Analytics for Fusion Service -
Let’s continue the conversation on B2B Service and Help Desk Analytics!Content Welcome to the forum dedicated to Reporting and Analytics for Fusion Service As more and more of you, our customers and partners, implement Fusion B2B Service, t…Anand DN-Oracle 115 views 0 comments 6 points Started by Anand DN-Oracle Reporting & Analytics for Fusion Service