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Sample Daily Digest for Agents - Unassigned and My Open Tickets

Received Response
edited Jun 21, 2021 6:32PM in Reporting & Analytics for Fusion Service 2 comments


Daily digest report ready for subscribable agent to inform agent of open tickets currently assigned to them or unassigned but in their queue


Our agents work service as part of their duties. To help drive user adoption, we need to help drive end-users back into help desk to see available tickets. We built an analysis that is distributed via subscribable agent on a daily basis to show the subscribers' their assigned, open tickets and any unassigned, open tickets in queues to which they belong. I noted this in response to an HRHD idea lab idea here but will repost the relevant information and catalog file for the three (3) analyses here.

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