You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

IB update with customer return SAC

Accepted answer
8
Views
1
Comments
edited Mar 10, 2020 3:18AM in Fusion Service 1 comment

Summary

IB update with customer return SAC

Content

Here is my use case,

Customer has IB asset (item#A - serialized item) with SN#123

Customer opens a SR with SN#123 then creates a parts order in Part Detail with 'customer return' SAC to return a component (item#A1 - non-serialized & IB trackable item) of asset#123-1 in IB configuration for SN#123

Is there any way I can specify the returned item is the IB component (asset#123-1)? I checked in parts details in SR, RMA in order management and expected receipt in INV. I am not quite sure where I can specify to return IB component (asset#123-1).

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!